Política de reembolso

14-day Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Incomplete address details
If a buyer provides an incorrect or incomplete address, resulting in a return, the cost of the return shipment and any subsequent reshipment fees are legally the buyer's responsibility. Buyers are fully liable for the consequences of their input errors in the provided delivery details. This also goes for missing address elements, house number, building or any other  omitted address details.

Return conditions
To be eligible for a return, your item must be in the same condition that you received it, unworn, or unused and including provided accessories (such as battery/batteries, charger, case, memory card, card reader, camera strap and/or other accessories. The buyer is responsible for loss in value if an item is not returned in original condition and/or the
accessories are missing.

Buyer Remorse
If you are simply returning an item because you changed your mind, ordered the wrong size, or misread a listing, you are generally responsible for the return postage costs.

Defective or Damaged Items
If an item arrives damaged, faulty, or completely different from what was advertised, we will responsible for the return costs. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. In case you have received a defective and/or damage item, customers have 48 hours from the moment of the delivery to report the issue. 

Cosmetic imperfections
If there are any cosmetic imperfections that do not affect the functionality of the camera, are not valid reasons for a return and/or a refund. All of our cameras are previously owned and have imperfections. I do my best to state those imperfections.

Sale items or gift cards
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We don't offer exchanges or trade-ins.

Return process
If your return is accepted, you will have to pay for the shipping label unless otherwise agreed upon writing. To start a return, you can contact us via the contact page. Please note that returns will need to be sent our address, which will be shared with you by e-mail. 

Items sent back to us without first requesting a return will not be accepted.
 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at our contact page.

You can always contact us for any return question at our contact page.