Frequently asked questions

Find answers to common questions about our products and services.

We offer a 14-day return policy on all our cameras, but there are some rules that apply.

If you have changed your mind and would like to return your camera, we gladly would take it back. In this case the buyer pays for the return shipping.
Please return the camera as how you received and with the included accessories.

If there is an issue with your camera, or if you have specific questions, we are here to help. In this case we pay for the return shipping. Please get in touch with us and we will do our best to help you or troubleshoot any issues.

If the item is defect, please let us know and we will do our best to resolve it.

The buyer pays for return shipping, including returns caused by missing or incorrect address details. The buyer also pays for any loss in value if the item and accessories are not returned in their original condition.

Standard shipping typically takes 5-7 business days within Europe. Outside of Europe it typically takes 10-15 business days. Please know this is a general estimate and could be not fully correct.

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.

Once your order ships, you'll receive a tracking number via email that you can use to monitor your delivery.

We accept all major credit cards, Wero, and other secure payment methods at checkout.